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The Microsoft Teams integration is the longest installation of the five. It has two parts, and you need a Teams administrator for the second part. Read this page completely before you start. The two parts look independent, and they are not.

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Why there are two parts

The bot answers nothing until both parts are complete. The connection alone delivers no messages, and the app package alone finds no workspace. Do the two parts in the order below.

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Before you start

You need three things:
  • The admin role in the Current workspace.
  • A Microsoft account in the tenant that your team uses.
  • A Teams administrator, who opens the Teams admin center and uploads an app.
Speak to your Teams administrator first. Part 2 waits for that person, and an upload plus a policy change takes time in most organizations.

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Part 1: Connect the tenant

1

Open the Integrations page

In the portal, go to Settings > Integrations.
2

Connect Microsoft Teams

Find the Microsoft Teams row. Click Connect.
3

Sign in to Microsoft

Sign in with an account of your tenant. Read the permission list and give your consent.If your tenant asks for an approval of a new application, Microsoft sends the request to a Microsoft administrator. The connection completes after that person gives the consent.
4

Confirm the connection

The browser comes back to the Integrations page.
The Microsoft Teams row shows the green Connected badge.
Click the chevron at the end of the row. The details give the account, the user, and the tenant ID. Confirm that the tenant ID is your tenant.
The bot answers no message yet. Part 1 identifies your tenant. Continue to Part 2.

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What Current asks for

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Part 2: Install the app package

The app package is a zip file. It holds the app manifest and the icons of the bot. A Current workspace admin downloads it, and a Teams administrator uploads it.
1

Download the app package

Go to Settings > Integrations. Click App package on the Microsoft Teams row.The browser downloads the file. The file name holds the name of your workspace, for example current-teams-acme-corp.zip.
The App package button shows for every workspace admin, and it does not wait for Part 1. Complete Part 1 first. A bot without a connection finds no workspace.
If the download reports The Teams bot is not configured on this server., your Current server holds no bot credentials. Speak to your Current contact. The app package cannot work without them.
2

Give the file to your Teams administrator

Send the zip file to the person who administers Microsoft Teams.
A changed file fails the upload. Send the zip file as you received it. Do not open it and do not repackage it.
3

Upload the app

The administrator opens the Teams admin center, goes to Teams apps > Manage apps > Upload new app, and uploads the zip file.
4

Set the availability to Everyone

The administrator opens the app in Manage apps and sets its availability to Everyone.
The bot receives no message when an app permission policy blocks the app. The installation still looks complete, so this failure is hard to find. The availability controls the delivery of the messages, not only the installation. Set it to Everyone. Do not keep the org-wide default of your tenant.
5

Add the bot in Teams

A member opens Teams and adds Current: in a chat, in a team, or in a group chat. Search for the app by name.
Teams refuses the upload with This app has already been submitted in your org when the app is already in your catalog. Every app package from one Current server carries the same app id, so your organization holds one copy.To replace it, the administrator selects the app in Manage apps and uploads the new package. Teams accepts a new package only with a higher version number.

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Verify the installation

1

Open a chat with the bot

In Teams, open a direct chat with Current. Use a direct chat for this test. A direct chat needs no mention, so it tests the fewest things at one time.
2

Send a message

Write a message, for example “What projects are late?”.
3

Read the answer

The bot adds the 👀 reaction to your message. The reply follows.
The 👀 reaction confirms that the message reached Current. The reply confirms that both parts operate.
If no reaction and no reply arrive, see Troubleshooting.

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When the bot answers

This table is the most useful part of the page. In Teams, the bot does one of three things with a message. It answers the message, it records the message without a reply, or it never receives the message.
The bot gives no answer in a channel without a mention. Mention the bot in each channel message that needs an answer, including a message in a thread that the bot already answered.
The fifth row surprises people. The bot reads a follow-up message of a thread that it answered before, and it keeps that message as context. It sends no reply to it. Mention the bot again to get an answer.
The ChannelMessage.Read.Group permission removes the mention requirement. The app package asks for no such permission. It is a resource-specific consent, and a team owner gives it when the owner adds the bot to a team.

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Files in a chat

Teams attaches no file to a bot message. The delivery therefore has one more step, and your team must know about it.
A file arrives only after you click Accept. A file that you ignore never arrives. The agent says so in its reply.
To send a file to the agent, attach it to your message. The agent reads the text of a document, and it sees an image. The agent opens at most 5 files for each message, and each file up to 10 MB.

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Remove the integration

Go to Settings > Integrations. Click Disconnect on the Microsoft Teams row, then confirm. A disconnection removes the token from Current. It removes no app from Teams. To remove the bot as well, your Teams administrator selects Current in Teams apps > Manage apps and blocks or removes the app.

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Questions you may have

Part 1 is complete and Part 2 is not. The connection identifies your tenant. The bot arrives in the app package.Confirm three things, in this order: the row shows Connected, your Teams administrator uploaded the package, and the availability of the app is Everyone.
The app package holds the address of your Current server. Every server produces its own package, so the app goes into the catalog of your organization and not into the public store.
No. Your Teams administrator uploads the package one time, and sets the availability to Everyone. Each member then adds Current to a chat or a team, in the same way as any other Teams app.
The thread needs a new mention. The bot reads a follow-up message of a thread that it answered before, and it sends no reply to it.Mention the bot in your message.
In a direct chat, click Accept on the offer. Teams delivers the file after your consent.In a group chat or a channel, the agent sends no file. Ask the agent again in a direct chat.